Terms of service
Welcome to Pets N Potions. These Terms and Conditions ("Terms") govern your use of our website, services, and products. By accessing or using our website, you agree to comply with and be bound by these Terms.
References to Pets N Potions, “we,” “us,” or “our” in these Terms refer to the business operating the Pets N Potions website and services.
2. Use of the Website
Eligibility
You must be at least 18 years old, or have the permission of a parent or legal guardian, to use this website.
Account
Certain features of the website may require you to create an account.
You are responsible for keeping your account details, login credentials, and password confidential. You are also responsible for all activity carried out through your account.
Prohibited Conduct
You agree not to use the website for any unlawful, fraudulent, or prohibited purpose.
You must not use the website in any way that could damage, disable, interfere with, or impair its operation.
You must also not attempt to gain unauthorised access to any part of the website, its systems, servers, accounts, or related networks.
3. Orders and Payment
Order Acceptance
All orders placed through our website are subject to acceptance and product availability.
Pets N Potions reserves the right to refuse, limit, or cancel an order where reasonably necessary, including in cases of suspected fraud, pricing errors, stock issues, or misuse of the website.
Pricing
All prices are displayed in GBP (£) unless otherwise stated.
Prices may be changed at any time without prior notice. Any applicable taxes, delivery fees, or other charges will be displayed during checkout where relevant.
Payment
We accept various payment methods made available at checkout.
By submitting payment information, you confirm that you are authorised to use the selected payment method and that the information you provide is accurate.
Shipping
We will make reasonable efforts to process and dispatch orders within the estimated timeframes displayed on our website.
All delivery dates and transit times are estimates and may be affected by circumstances outside our reasonable control.
Personal Use
Products purchased through our website are intended primarily for personal and consumer use and are not intended for unauthorised resale or commercial distribution.
Pets N Potions reserves the right to refuse orders that we reasonably believe are intended for commercial resale, fraudulent purposes, or other non-consumer activities.
Order Limitations
Pets N Potions may limit the quantity of certain products that can be purchased in a single order or by an individual customer.
All orders remain subject to availability and our reasonable discretion.
4. Returns and Refunds
Return Policy
Eligible items may be returned within 30 days of delivery, subject to our Return & Refund Policy.
Items must generally be unused, in their original condition, and returned with their original packaging and any applicable tags.
Refunds
Once a returned item has been received and inspected, we will notify you whether your refund has been approved.
Approved refunds will be issued to the original payment method within a reasonable processing period.
Your bank or payment provider may require additional time to process and display the refund.
Return Shipping Costs
Unless the item is defective, damaged, incorrect, or the return is otherwise due to an error on our part, the customer may be responsible for applicable return shipping costs.
5. Intellectual Property
Website Ownership
Unless otherwise stated, the website and its content, including text, graphics, logos, images, design elements, and software, are owned by or licensed to Pets N Potions and are protected by applicable intellectual property laws.
Licence to Use the Website
You are granted a limited, non-exclusive, non-transferable, and revocable licence to access and use our website for lawful personal and non-commercial purposes.
Restrictions
You must not reproduce, copy, distribute, modify, publish, sell, licence, create derivative works from, or commercially exploit any part of the website without our prior written permission, except where permitted by law.
Product Intellectual Property
Certain products offered through our website may include intellectual property owned by their respective manufacturers, brands, licensors, or rights holders.
Nothing in these Terms grants you ownership of third-party trademarks, copyrights, designs, or other intellectual property rights.
Counterfeit Products and Fraudulent Websites
Pets N Potions is not responsible for third-party websites, businesses, or individuals that falsely claim to be associated with, authorised by, or affiliated with Pets N Potions.
If you become aware of a suspicious website or fraudulent activity claiming to represent Pets N Potions, please contact us at:
6. Pets N Potions Guarantee
Unless otherwise stated on the applicable product page, eligible products may be covered by a one-year guarantee against manufacturing defects, subject to proof of purchase and any applicable exclusions.
This guarantee does not normally cover accidental damage, misuse, normal wear and tear, improper use, or damage caused by failure to follow product instructions.
Please contact our customer service team if you believe your product is covered by this guarantee.
7. Limitation of Liability
Disclaimer
Our website and services are provided on an "as is" and "as available" basis, subject to any rights and protections that cannot legally be excluded.
We make reasonable efforts to keep information on the website accurate and up to date. However, we do not guarantee that the website will always be uninterrupted, completely error-free, or continuously available.
Liability
Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded or restricted.
To the maximum extent permitted by applicable law, Pets N Potions will not be responsible for indirect, incidental, special, or consequential losses resulting from the use of our website, services, or products.
Where permitted by law, our total liability relating to a particular product or order will generally be limited to the amount paid or payable for the relevant product or order.
Nothing in these Terms affects your statutory consumer rights or any cancellation, refund, or other rights available to you under applicable law.
8. Governing Law
These Terms are governed by and interpreted in accordance with the laws of England and Wales.
Any disputes arising from or relating to these Terms will be subject to the jurisdiction of the courts of England and Wales, subject to any mandatory consumer rights or legal protections that may apply.
9. Changes to These Terms
We may update or modify these Terms from time to time.
Any revised Terms will be published on this page. Where appropriate, we may also update the effective date or provide additional notice of significant changes.
Your continued use of the website after updated Terms are published will constitute acceptance of the revised Terms, to the extent permitted by law.
10. Contact Us
If you have any questions about these Terms & Conditions, please contact us:
Pets N Potions
Address: 9 Turner Ave, Lanesfield, Bilston WV14 9BG, United Kingdom
Email: admin@petsnpotions.co.uk
Telephone: +44 7852249266