Refund policy
At Pets N Potions, we want you to be satisfied with your purchase. We offer a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.
Eligibility for Returns
To qualify for a return, your item must be in the same condition in which it was received. It must be unworn, unused, with all original tags attached, and in its original packaging.
You will also need to provide a receipt or other valid proof of purchase.
How to Start a Return
To request a return, please contact us at admin@petsnpotions.co.uk.
If your return request is approved, we will provide you with a return shipping label along with instructions on how and where to send your package.
Please note that items sent back to us without first requesting and receiving return authorization will not be accepted.
For any questions regarding returns, you can contact us at:
Email: admin@petsnpotions.co.uk
Telephone: +44 7852249266
Damages and Issues
Please inspect your order as soon as it arrives.
If your item is defective, damaged, or you receive the wrong product, please contact us immediately so we can review the issue and provide an appropriate solution.
Exceptions / Non-Returnable Items
Certain types of products cannot be returned, including:
- Perishable goods, such as food, flowers, or plants
- Custom-made or personalized products
- Personal care and beauty products
- Hazardous materials
- Flammable liquids or gases
If you are unsure whether your item is eligible for return, please contact us before sending it back.
Please note that we are unable to accept returns on sale items or gift cards.
Exchanges
The quickest way to receive the item you want is to return the original item first.
Once your return has been accepted, you may place a separate order for the replacement product.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, the refund will be issued automatically to your original payment method.
Please keep in mind that your bank or credit card provider may require additional processing time before the refund appears in your account.
Contact Us
If you have any questions regarding returns, exchanges, or refunds, please contact us:
Pets N Potions
9 Turner Ave, Lanesfield, Bilston WV14 9BG
Telephone: +44 7852249266
Email: admin@petsnpotions.co.uk