FAQs & Help
How long will it take for my order to arrive?
Domestic orders are generally processed and dispatched within 1–3 business days.
Estimated delivery times depend on the shipping method selected at checkout:
- Economy: 5–8 business days — Free
- Standard: 3–4 business days — £15
Do you offer free delivery?
Yes. Free delivery is available on domestic orders when you select our Economy shipping option at checkout.
Can I track my order?
Yes. Once your order has been dispatched, you will receive a tracking link by email so you can follow the progress of your parcel.
What if I need my order urgently?
If you require faster delivery, you can select our Standard shipping option at checkout. Standard delivery typically takes around 3–4 business days after dispatch.
Returns & Exchanges
How long do I have to return an item?
You have 30 days from the date you receive your order to request a return.
Returned items must be unworn, unused, with their original tags attached, and in the original packaging.
Do I have to pay for return postage?
Customers are generally responsible for return shipping costs.
However, if your return is due to an item being damaged, defective, or incorrect, please contact us so we can assist you with the appropriate return process.
How long will my refund take?
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
Approved refunds will be issued to your original payment method. Processing times may vary depending on your bank or card provider.
Orders & Payments
What payment methods do you accept?
We accept major credit and debit cards, PayPal, and other payment methods made available at checkout.
Can I change or cancel my order?
Orders may be cancelled or delivery addresses changed as long as the order has not yet been dispatched.
Once your order has been shipped, please follow our standard return procedure.
Do prices include VAT?
Yes. Prices displayed on our website include VAT where applicable.
Products & Stock
Are all products available in the UK?
Pets N Potions offers a selection of products for customers in the UK, subject to stock availability.
If part of your order becomes unavailable, we may dispatch the available items first and send any remaining items separately once they are back in stock.
How can I tell if a product is suitable?
Please review the product description, usage information, recommendations, and any relevant safety guidance provided on the product page before placing your order.
If you are unsure about a particular item, you can contact our customer support team for assistance.
Do your products come with a guarantee?
Where applicable, products may be covered by a manufacturer’s warranty.
Pets N Potions also honors valid warranty claims submitted within 90 days of receiving the item, subject to the applicable warranty terms and conditions.
Contact & Support
How do I get in touch with you?
You can contact us using the following details:
Pets N Potions
Email: admin@petsnpotions.co.uk
Phone: +44 7852249266
Address: 9 Turner Ave, Lanesfield, Bilston WV14 9BG
Where is Pets N Potions based?
Pets N Potions is based in Bilston, UK.
Our operations are generally handled Monday to Friday during standard business hours, excluding public and national holidays.