Shipping policy
Pets N Potions ("we", "us", and "our") is the operator of https://petsnpotions.co.uk/ ("Website"). By placing an order through this Website, you agree to the terms outlined below. These terms are intended to ensure both parties understand and agree to the shipping arrangements, procedures, and expectations associated with our service.
1. GENERAL
All orders are subject to stock availability. We make every effort to maintain accurate inventory information on our Website. However, stock discrepancies may occasionally occur, and we may be unable to fulfill all items in your order at the time of purchase.
If this happens, we will dispatch the available items and contact you regarding the unavailable products. You may choose to wait until the back-ordered item is restocked or request a refund for the unavailable item.
2. SHIPPING COSTS
Shipping costs are calculated at checkout based on the weight, dimensions, and delivery destination of the items in your order.
Shipping charges will be collected at the time of purchase. The amount displayed and paid during checkout will be the final shipping cost charged to the customer.
3. RETURNS
3.1 Return Due to Change of Mind
Pets N Potions accepts returns due to a change of mind, provided that the return request is made within 30 days of receiving the item.
Returned products must:
- Be unused
- Be returned in their original packaging
- Be in a resellable condition
Return shipping costs are the responsibility of the customer, and customers must arrange their own return shipping.
Once the returned item has been received, inspected, and accepted, the refund will be issued as Pets N Potions store credit for a future purchase. We will notify you by email once the return has been processed.
Pets N Potions will refund the value of the returned goods but will not refund any original shipping charges paid.
3.2 Warranty Returns
Pets N Potions will honor valid warranty claims when the claim is submitted within 90 days of receiving the item.
Customers are required to prepay the return shipping costs. If the warranty claim is approved, the eligible return shipping costs will be reimbursed.
Once the returned item has been received, Pets N Potions will aim to process the warranty claim within 7 days.
If the warranty claim is approved, you will be offered one of the following options:
(a) A refund to your original payment method
(b) A refund issued as Pets N Potions store credit
(c) A replacement item, subject to stock availability
4. DELIVERY TERMS
4.1 Domestic Transit Times
Our general handling time is approximately 1–3 business days.
Economy Shipping: 5–8 business days – Free
Standard Shipping: 3–4 business days – £15
Delivery times are estimates and may vary depending on the shipping provider, destination, weather conditions, holidays, or other circumstances beyond our reasonable control.
4.2 International Shipping
We currently do not offer international shipping services.
4.3 Dispatch Time
Orders are typically dispatched within 2 business days after payment has been successfully received.
Our warehouse operates Monday to Friday during standard business hours, excluding national and public holidays. During holiday periods or other exceptional circumstances, dispatch times may be slightly longer.
4.4 Change of Delivery Address
Delivery addresses may be changed at any time before an order has been dispatched.
Once an order has been dispatched, we may no longer be able to change the delivery address.
4.5 P.O. Box Shipping
Pets N Potions can ship to P.O. Box addresses using eligible postal services.
Courier services may not be available for deliveries to P.O. Box addresses.
4.6 Military Address Shipping
We can ship to eligible military addresses using available postal services. Courier services may not be available for military addresses.
4.7 Items Out of Stock
If part of your order is temporarily out of stock, we may dispatch the available items first and send the remaining products separately once they become available.
4.8 Delivery Time Exceeded
If your order has not arrived within the estimated delivery timeframe, please contact our customer service team so that we can investigate the shipment with the delivery provider.
5. TRACKING NOTIFICATIONS
Once your order has been dispatched, you may receive a tracking link or tracking number that allows you to monitor the progress of your shipment based on information provided by the shipping carrier.
6. PARCELS DAMAGED IN TRANSIT
If you notice that a parcel has been damaged during transit, please reject the delivery from the courier where reasonably possible and contact our customer service team.
If the parcel was delivered while you were not present, please contact us as soon as possible for further instructions.
We may request photographs or other evidence of the damaged parcel and products to assist with the investigation.
7. DUTIES & TAXES
7.1 Sales Tax
Where applicable, sales tax will be included in or applied to the price of the goods as displayed on the Website or during checkout.
7.2 Import Duties & Taxes
Pets N Potions currently does not offer international shipping.
If international shipping becomes available in the future, customers may be responsible for any applicable customs duties, import taxes, or other charges imposed by the destination country.
Such charges are generally outside the control of Pets N Potions and may vary depending on the destination and applicable regulations.
8. CANCELLATIONS
If you change your mind after placing an order, we may accept a cancellation request provided that the order has not yet been dispatched.
Once an order has been dispatched, it can no longer be cancelled and will instead be subject to our applicable return and refund policies.
9. INSURANCE
Where provided by the shipping carrier, parcels may be insured against loss or damage up to the applicable value or coverage limit offered by the carrier.
9.1 Parcel Damaged in Transit
Where a parcel is confirmed as damaged in transit, we will process an eligible refund or replacement after the shipping carrier has completed the necessary investigation into the claim.
9.2 Parcel Lost in Transit
If a parcel is believed to have been lost during transit, we will work with the shipping carrier to investigate the shipment.
Where the carrier confirms that the parcel has been lost, we will process an eligible refund or replacement.
10. CUSTOMER SERVICE
For all customer service inquiries, please contact us using the details below.
CONTACT US
We’re here to help.
Pets N Potions
Address: 9 Turner Ave, Lanesfield, Bilston WV14 9BG
Telephone: +44 7852249266
Email: admin@petsnpotions.co.uk